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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taylor Kyle

November 14, 2024

5  out of  5
rating by Taylor Kyle
"Great customer service! I requested a quote for Home and Auto Insurance. I received the quotes in less than a day!"
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Pamela Coons

November 4, 2024

5  out of  5
rating by Pamela Coons
"This has been my insurance agency for almost 35 years, and I haven't lived in Florence for 30 years! I can email Alina any time, and she responds quickly taking care of anything I need. She is the best!!"
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Julie Pekrul-Wilson

November 1, 2024

1  out of  5
rating by Julie Pekrul-Wilson
"I have had State Farm through Steve Pierce for over 8 years now. I moved to Florida and was told they cover down here too. So, when they went to start for down here I was told that they would not be able to cover me! When I asked why, they said they couldn't tell me because of privacy issues. What the hell? I mean, you are talking to me so where is the privacy issue? Also, a few months ago I asked if it was a waste of money having my 2005 truck covered with full coverage because it was so old. They told me they couldn't tell me that. That it was up to me if I wanted it! Why can't you answer my questions? So, because after 8 years all of a sudden I wasn't able to be covered. So, I called Geico (my daughter's advice) and low and behold, I was told my truck was too old and I could still get full coverage but it was NOT going to help. My daughter told me to leave State Farm years ago, that they were screwing me over and now, after all that time they were screwing me over! So, my advice is to find another insurance company!!!!!"
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Julie Vickers

October 29, 2024

5  out of  5
rating by Julie Vickers
"Everyone is very kind and helpful"
We responded:
"Thank you, Julie! We appreciate you! "
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Angelia Myhan

October 28, 2024

5  out of  5
rating by Angelia Myhan
"Samantha is the absolute best! We were trying to shop around to save money and she was a huge help getting us quotes quickly and we are saving a ton of money!"
We responded:
"Thank you for the kind words about Sam! We always love to hear that we are able to help others save money! We look forward to servicing you! "
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Vernon Dwayne

October 28, 2024

5  out of  5
rating by Vernon Dwayne
"State Farm has treated us very well with us leaving one Insurance and going with them. As been a easy process to complete with freindly help for them if needed."
We responded:
"I am so glad to hear that we made the process of switching your insurance to us an easy process! Thank you for your business! "
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KAREN COOPER

October 28, 2024

5  out of  5
rating by KAREN COOPER
"I could not be happier with changing to State Farm as my insurance! Great customer service!"
We responded:
"We are glad to have you, Karen! Thanks for the review!"
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Nancy Tays

October 3, 2024

5  out of  5
rating by Nancy Tays
"After 7 years with a local insurance agent, premiums that had sky rocketed, and much contemplation, we began to shop for a different insurance carrier for home and auto. Steve Pierce State Farm had the most competitive quotes, and Jordon made everything easy to understand, was very professional, knowledgeable, and assisted with the change for all our policies. If you’re looking for better premiums and easy change, I recommend this agency. Nancy and Loren Tays"
We responded:
"Thank you so much, Nancy! We really appreciate your kind words! It is reassuring to know that Jorden took care of you and was able to provide you with excellent customer service! "
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Israel Preston

September 17, 2024

5  out of  5
rating by Israel Preston
"I recently needed to add a vehicle to my policy. Samantha reached out quickly and asked all the right questions to ensure I was set up for what I needed. She was knowledgeable and very responsive."
We responded:
"Thank you so much for the 5* review. I will pass along the kind words to Sam. "
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Tyler Burch

September 13, 2024

5  out of  5
rating by Tyler Burch
"They were very nice and polite. They also helped me out a lot on insurance. Thanks a lot Sam!!!"
We responded:
"Thank you for the review, Tyler! We appreciate your business!"
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Ashley Fields

September 10, 2024

1  out of  5
rating by Ashley Fields
"Horrible customer service when you tell them what deductible you want they’ll charge you for that deductible but then they will not uphold that deductible. They’ll change your paperwork when you hand them the correct information that you need they disregard it when you speak to them they tell you that they don’t know what’s going on. They’ll have to get back to you and then they never get back to you. They pocket your money and will not give you appropriate service and if you have a wreck, don’t expect for them to pay out unless it puts you in a bind and they can charge you over later. Absolutely do not recommend this particular office of State Farm. I’ve been a State Farm customer for 15 years with intermittent periods of absence and I have never received crappier service than I have from the office of Steve Pierce."
We responded:
"Ashley, I am so sorry your are upset with our office . This is the first I've heard of your problems. Please give me a call . I would like to know more about what happened . I am sorry that you feel we didn't help you . "
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Becky Joiner

September 5, 2024

5  out of  5
rating by Becky Joiner
"Jorden was great to work with and made the whole transition of changing our auto insurance over to State Farm easy. We couldn’t be more pleased."
We responded:
"Thank you for the 5* review Becky. We are pleased to have you with us. I will pass along the words to Jorden. Thanks again. "
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Ghostninja 40

August 30, 2024

5  out of  5
rating by Ghostninja 40
"Quick and great service and will help you with anything you need. Samantha is amazing... she helped me with a quick life insurance policy and informed me that there was different policies and we picked one out and she had it in place early that next morning."
We responded:
"I really appreciate the kind words about Sam. You are correct she is very knowledgeable about life insurance "
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Valerie Wright

August 30, 2024

5  out of  5
rating by Valerie Wright
"It couldn’t have been easier to change my home and auto carrier and the price was great too! I needed to do it for several years but just kept putting it off! I was pleasantly surprised at how easy it was! Everyone I dealt with was super nice and responsive. If you need new insurance, don’t hesitate to call or go online."
We responded:
"Thank you, Valerie, for the 5* review and kind words about our staff. We are pleased to be serving you. Thanks again!"
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Passion Lucas

August 30, 2024

5  out of  5
rating by Passion Lucas
"Jorden is the absolute best!! My wife loves her and decided that i needed to have my car insured with State Farm because of how easy going Jorden is. She helped me get signed up for not only my car insurance but also a life insurance policy! She explained everything to me and never hesitates to answer my call or questions! This is seriously one of the best experiences I've had dealing with an insurance company. Jorden is forever my girl, a true girls girl who makes sure you're on top of your insurance needs!"
We responded:
"Thank you so much for the 5* review, Passion. We are so thankful you have been provided with such great service. I will pass along the kind words to Jorden. Thanks again for your continued business and support!"
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Ashley Rhodes

August 26, 2024

1  out of  5
rating by Ashley Rhodes
"I have not had a good experience at all. Basically no help at all."
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Clarissa Armstead

June 28, 2024

5  out of  5
rating by Clarissa Armstead
"I have dealt with this office for about a year . Samantha Cole has taken care of me more that i can say . I have put all my cars and my home with her because i know that she has my best interest at heart..."
We responded:
"Thank you so much for the 5* review, Clarissa! We appreciate what Sam does for the office and I am so glad to hear you have been taken care of many times. I will pass along the kind words to her. "
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Jacob Gautney

June 26, 2024

5  out of  5
rating by Jacob Gautney
"Samantha was great. Down to earth, and willing to go above and beyond to make sure I was getting the best deal I could get, considering my Wife and I have two teenagers driving and one with a wreck in the system. I just swapped from Alfa, been there for 16 years, and even with Alfa giving discounts for being there that long, she was able to beat their price by more than $100 a month. My wife and I are very thankful for her willingness to work with us and do all she could. Thank you!! Very Highly recommended. Great customer service. Great pricing. Overall, out of everyone and every insurance I’ve gotten quotes from, she was the best by far!"
We responded:
"Thank you Jacob for the 5* review. I am so glad to hear that Samantha got you taken care of, and I will surely pass along the message to her. Thanks again for your business and support!"
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Stacey Fox

June 26, 2024

5  out of  5
rating by Stacey Fox
"They are so wonderful! Jacey is just the best, she answers all the questions I have, and is overall a wonderful human being! Lovely staff and very friendly!"
We responded:
"Thank you Stacey! Jacey is a good one! I will pass along the kind words to her. "
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Sarah Beth Hester

June 12, 2024

5  out of  5
rating by Sarah Beth Hester
"Always a pleasure doing business! They always make the process quick and easy."
We responded:
"Thank you, Sarah! We are so glad to hear this. We appreciate your business!"
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Anna Kate Jones

June 4, 2024

5  out of  5
rating by Anna Kate Jones
"I had a great experience with Sam! She was very kind and friendly and took the time to explain everything to me. I would recommend her to anyone!"
We responded:
"Thank you, Anna for the 5* review! We appreciate your business! Will pass along the kind words to Sam. "
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Cailon Kerr

June 3, 2024

5  out of  5
rating by Cailon Kerr
"This office is very helpful in getting your policy how you want it and very reachable. Samantha was a huge help when bundling my policy!"
We responded:
"Thank you, Cailon. We appreciate your business! We are so glad you are pleased with your service!"
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Tellie Hellums

May 25, 2024

5  out of  5
rating by Tellie Hellums
"Sam does a great job!"
We responded:
"Thank you, Tellie, for the 5* review! We greatly appreciate it and the kind words for Sam. "
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Robert Bowan

May 22, 2024

5  out of  5
rating by Robert Bowan
"Samantha handled our insurance needs quickly and efficiently. Her friendliness and professionalism will bring us back for future insurance needs."
We responded:
"Thanks for the review, Robert! We will pass the kind words along to Sam. "
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Tristan Brown

May 22, 2024

5  out of  5
rating by Tristan Brown
"Great experience, Sam was very helpful. Highly recommend!"
We responded:
"Thanks Tristan! We appreciate your business! Sam is a great asset to our team here."