State Farm® Insurance Agent Steve Pierce

"I'm giving 3 stars because until today, I've had great service. I looked at my bill today and it was twice the amount it normally is. That issue was an overlooked on my part and I take accountability for that part. The issue is when I called to ask about it, whoever it was on the phone started being rude and smart mouthed. I told her that I would talk to someone else if she was going to be a smart aleck (my exact words and in a calm tone) and then she argued with me about that. I told her that I would just go to i another company and she rudely said "ok bye". I did exactly what I said I would do, I called and switched to another agent."

"Great customer service! I requested a quote for Home and Auto Insurance. I received the quotes in less than a day!"

"This has been my insurance agency for almost 35 years, and I haven't lived in Florence for 30 years! I can email Alina any time, and she responds quickly taking care of anything I need. She is the best!!"

"I have had State Farm through Steve Pierce for over 8 years now. I moved to Florida and was told they cover down here too. So, when they went to start for down here I was told that they would not be able to cover me! When I asked why, they said they couldn't tell me because of privacy issues. What the hell? I mean, you are talking to me so where is the privacy issue? Also, a few months ago I asked if it was a waste of money having my 2005 truck covered with full coverage because it was so old. They told me they couldn't tell me that. That it was up to me if I wanted it! Why can't you answer my questions? So, because after 8 years all of a sudden I wasn't able to be covered. So, I called Geico (my daughter's advice) and low and behold, I was told my truck was too old and I could still get full coverage but it was NOT going to help. My daughter told me to leave State Farm years ago, that they were screwing me over and now, after all that time they were screwing me over! So, my advice is to find another insurance company!!!!!"

"Everyone is very kind and helpful"

"Samantha is the absolute best! We were trying to shop around to save money and she was a huge help getting us quotes quickly and we are saving a ton of money!"

"State Farm has treated us very well with us leaving one Insurance and going with them. As been a easy process to complete with freindly help for them if needed."

"I could not be happier with changing to State Farm as my insurance! Great customer service!"

"After 7 years with a local insurance agent, premiums that had sky rocketed, and much contemplation, we began to shop for a different insurance carrier for home and auto. Steve Pierce State Farm had the most competitive quotes, and Jordon made everything easy to understand, was very professional, knowledgeable, and assisted with the change for all our policies. If you’re looking for better premiums and easy change, I recommend this agency. Nancy and Loren Tays"

"I recently needed to add a vehicle to my policy. Samantha reached out quickly and asked all the right questions to ensure I was set up for what I needed. She was knowledgeable and very responsive."

"They were very nice and polite. They also helped me out a lot on insurance. Thanks a lot Sam!!!"

"Horrible customer service when you tell them what deductible you want they’ll charge you for that deductible but then they will not uphold that deductible. They’ll change your paperwork when you hand them the correct information that you need they disregard it when you speak to them they tell you that they don’t know what’s going on. They’ll have to get back to you and then they never get back to you. They pocket your money and will not give you appropriate service and if you have a wreck, don’t expect for them to pay out unless it puts you in a bind and they can charge you over later. Absolutely do not recommend this particular office of State Farm. I’ve been a State Farm customer for 15 years with intermittent periods of absence and I have never received crappier service than I have from the office of Steve Pierce."

"Jorden was great to work with and made the whole transition of changing our auto insurance over to State Farm easy. We couldn’t be more pleased."

"Quick and great service and will help you with anything you need. Samantha is amazing... she helped me with a quick life insurance policy and informed me that there was different policies and we picked one out and she had it in place early that next morning."

"It couldn’t have been easier to change my home and auto carrier and the price was great too! I needed to do it for several years but just kept putting it off! I was pleasantly surprised at how easy it was! Everyone I dealt with was super nice and responsive. If you need new insurance, don’t hesitate to call or go online."

"Jorden is the absolute best!! My wife loves her and decided that i needed to have my car insured with State Farm because of how easy going Jorden is. She helped me get signed up for not only my car insurance but also a life insurance policy! She explained everything to me and never hesitates to answer my call or questions! This is seriously one of the best experiences I've had dealing with an insurance company. Jorden is forever my girl, a true girls girl who makes sure you're on top of your insurance needs!"

"I have not had a good experience at all. Basically no help at all."

"I have dealt with this office for about a year . Samantha Cole has taken care of me more that i can say . I have put all my cars and my home with her because i know that she has my best interest at heart..."

"Samantha was great. Down to earth, and willing to go above and beyond to make sure I was getting the best deal I could get, considering my Wife and I have two teenagers driving and one with a wreck in the system. I just swapped from Alfa, been there for 16 years, and even with Alfa giving discounts for being there that long, she was able to beat their price by more than $100 a month. My wife and I are very thankful for her willingness to work with us and do all she could. Thank you!! Very Highly recommended. Great customer service. Great pricing. Overall, out of everyone and every insurance I’ve gotten quotes from, she was the best by far!"

"They are so wonderful! Jacey is just the best, she answers all the questions I have, and is overall a wonderful human being! Lovely staff and very friendly!"

"Always a pleasure doing business! They always make the process quick and easy."

"I had a great experience with Sam! She was very kind and friendly and took the time to explain everything to me. I would recommend her to anyone!"

"This office is very helpful in getting your policy how you want it and very reachable. Samantha was a huge help when bundling my policy!"

"Sam does a great job!"

"Samantha handled our insurance needs quickly and efficiently. Her friendliness and professionalism will bring us back for future insurance needs."